At Daralight, customers are always our first priority. It is our delight for you to receive a product that meets your needs. However, should there be a need to return, our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
- Product tag(s) must not be removed
In order to ensure the above criteria has been met, all returns will be inspected. This includes all packaging and any attached tags. If the products does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the proof of purchase, we will not issue a refund.
In order to return an order, you must contact us first via email at email@example.com and obtain a shipping label and Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Return shipping costs are a $5 flat rate and will be deducted from your final refund. Original shipping charges are non-refundable.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refund will be subject to a 10% restocking fee.